Frequently Asked Questions

We collect information you provide directly (such as your name, email address, and billing details when you create an account), as well as usage data (such as pages visited, features used, and device information) collected automatically through cookies and similar technologies. We only collect information that is necessary to provide and improve our services.

Account information is retained for the duration of your account and for a reasonable period afterward to meet legal and compliance obligations. Usage data and analytics are typically retained in aggregate form for up to 26 months. When data is no longer needed, we securely delete or anonymize it.

Yes. You have the right to request deletion of your personal information at any time. To submit a deletion request, email privacy@3twelves.com. We will process your request within 30 days, subject to any legal obligations that may require us to retain certain information.

No. 3 Twelves does not sell, rent, or trade your personal information to third parties for marketing or any other purpose. We only share data with trusted service providers who assist us in operating our services, and they are contractually bound to handle your data in accordance with our privacy standards.

To use our services, you must be at least 18 years of age and legally capable of entering into a binding agreement. If you are using our services on behalf of an organization, you must have the authority to bind that organization to our Terms of Service. You must also agree to comply with all applicable laws and our Terms of Service.

If your account is terminated, your right to access and use our services ceases immediately. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes. You may contact legal@3twelves.com to request information about data associated with a terminated account.

You retain ownership of any original content you create and submit through our platforms. By using our services, you grant 3 Twelves a limited license to host, display, and transmit your content as necessary to provide the services. This license terminates when you delete your content or close your account.

We use Google Analytics to measure site traffic and understand user behavior so we can improve our services. We configure Google Analytics with anonymized IP addresses and do not enable advertising features. For more details, see our Cookie Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available for most major browsers. You can also manage cookie preferences through your browser settings by disabling or blocking third-party cookies. Note that disabling cookies may affect some functionality of our services.

Yes, we use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. We use essential cookies required for the operation of our sites, as well as analytics cookies to help us understand usage patterns. You can manage your cookie preferences through your browser settings at any time.

When we make material changes to our policies, we update the "Last updated" date on the relevant policy page and post a notice on our website. For significant changes that affect your rights, we will also send an email notification to the address associated with your account. We encourage you to review our policies periodically.

For privacy-related questions or concerns, please email privacy@3twelves.com. For questions about our Terms of Service or other legal matters, contact legal@3twelves.com. We are committed to responding to all inquiries within 30 days of receipt.