Privacy Policy

3 Twelves Inc. ("3 Twelves," "we," "us," or "our") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites, use our services, or otherwise interact with us.

This policy applies to all websites, applications, and services operated by 3 Twelves Inc. and its subsidiary entities. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our services.

We collect information in several ways depending on how you interact with our services:

Account Information: When you create an account or contact us, we may collect your name, email address, phone number, company name, and billing information. This information is necessary to provide you with access to our services and to communicate with you.

Usage Data: We automatically collect information about how you interact with our services, including pages viewed, features used, time spent on pages, referring URLs, and navigation paths. This data helps us understand how our services are used and how we can improve them.

Device Information: We collect technical information about the devices you use to access our services, including IP address, browser type and version, operating system, device identifiers, and screen resolution.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings. For more detail, see our Cookie Policy page.

We use the information we collect for the following purposes:

• Service Operation: To provide, maintain, and improve our services, process transactions, and fulfill our contractual obligations to you.
• Analytics and Improvement: To analyze usage trends, monitor the effectiveness of our services, and develop new features and functionality.
• Communications: To send you service-related notices, respond to your inquiries, and provide customer support. With your consent, we may also send promotional communications.
• Security: To detect, prevent, and respond to fraud, unauthorized access, and other security incidents.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3 Twelves does not sell your personal information. We do not rent or trade your personal data with third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to perform services on our behalf, such as hosting, payment processing, analytics, email delivery, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us and are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or safety, or investigate potential violations of our terms.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information for other purposes when we have your explicit consent to do so.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Account information is retained for the duration of your account and for a reasonable period afterward to comply with legal obligations and resolve disputes. Usage data and analytics information are typically retained in aggregate form for up to 26 months.

When personal information is no longer needed, we securely delete or anonymize it. If deletion is not immediately possible due to backup or archival processes, we isolate the information from further processing until deletion is feasible.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Opt-Out: You may opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Cookie Preferences: You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our services.

To exercise any of these rights, please contact us at privacy@3twelves.com. We will respond to your request within 30 days.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security practices include:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls limiting employee access to personal information on a need-to-know basis
• Employee security training and awareness programs
• Incident response procedures for prompt identification and remediation of security events

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law, typically within 72 hours of becoming aware of the breach.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@3twelves.com so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users when the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

3 Twelves Inc.
Privacy Team
Email: privacy@3twelves.com

We are committed to resolving any complaints about our collection or use of your personal information. We will respond to all inquiries within 30 days of receipt.